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Hospital Care Quality Information from the Consumer Perspective
  CAHPS┬« Hospital Survey
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Survey Instruments
The PDF versions of the survey instruments from the HCAHPS Quality Assurance Guidelines V10.0 are available in English, Spanish, Russian, Chinese, Vietnamese, and Portuguese.

Mail Survey Materials

Click here to view or download the English survey materials.
Click here to view or download the Spanish survey materials.
Click here to view or download the Russian survey materials.
Click here to view or download the Chinese survey materials.
Click here to view or download the Vietnamese survey materials.
Click here to view or download the Portuguese survey materials.



Telephone and Active IVR Scripts

Click here to view English Telephone Script.
Click here to view Spanish Telephone Script.
Click here to view English Active Interactive Voice Response Script.
Click here to view Spanish Active Interactive Voice Response Script.