Training
The Centers for Medicare & Medicaid Services (CMS) is offering both Introduction
to HCAHPS
AND HCAHPS
Update Training sessions to hospitals and survey vendors participating in the CAHPS
®1
Hospital Survey (also known as Hospital CAHPS or HCAHPS; CAHPS is an acronym for
"Consumer Assessment of Healthcare Providers and Systems"). Introduction to HCAHPS
Training is scheduled for January 28 and 29, 2008, and HCAHPS Update Training is
scheduled for January 30 and 31, 2008. Both trainings will be conducted via Webinar
for those hospitals/survey vendors approved to participate in HCAHPS Data Collection
and Public Reporting, and for those hospitals/survey vendors wanting to join HCAHPS.
Note: Hospitals that have contracted with a survey vendor to collect HCAHPS survey
data are not required to attend training, but are welcome to do so, space permitting.
1 CAHPS® is a registered trademark of the Agency for Healthcare
Research and Quality, a U.S. Government agency
Participation
To participate in HCAHPS Data Collection and Public Reporting, all self-administering
hospitals, hospitals administering the survey for multiple sites, and survey vendors
must meet certain Program Requirements and must participate in the Introduction
to HCAHPS Training.
New hospitals intending to conduct the survey on their own and newly applying survey
vendors are required to participate in
two half-day Introduction to HCAHPS Webinar
Training sessions (one of Session 1 and one of Session 2).
Self-administering hospitals and survey vendors that are currently participating
in HCAHPS Data Collection and Public Reporting
are required to participate in one HCAHPS Update Training session.
(Self-administering hospitals and survey vendors that are currently participating
in HCAHPS Data Collection and Public Reporting may
additionally participate in the Introduction to HCAHPS
Training sessions.)
At a minimum, the hospital's/survey vendor's Project Manager is required to participate
in the HCAHPS Training sessions; however, it is strongly suggested that all staff
involved in the HCAHPS process participate in the training. There will be no fee
charged for participation in training. Participating organizations are limited to
one log-on access to the Webinar training, with no limit on the number of participants
listening in. Below is a list of dates for the training.
Webinar Training
Due to limited availability of Webinar lines, only one line will be provided to
a registered organization. However, multiple persons at that organization may participate
in the Webinar using a single shared computer line and telephone access. Please
be sure to provide the names of all staff that will be participating in the training
sessions.
Please note that all times listed are
Eastern Standard Time (EST). Be sure to convert the times and plan accordingly for
your time zone.
Training Registration will close on January 18, 2008!
If you have any questions or require further information, contact the HCAHPS Information
and Technical Support Telephone Line (1-888-884-4007) or email at
hcahps@azqio.sdps.org
Introduction to HCAHPS Training
*Register for one Session 1 AND
one Session 2*
|
|
Session
|
Date
|
Agenda Items
|
Introduction to HCAHPS
Webinar Training Session 1
(register for one)
|
Monday
January 28, 2008
8:30 AM – 12:30 PM EST
|
- Welcome & Overview
- About HCAHPS
- Participation & Program Requirements
- Sampling Protocol
- Survey Administration
- Telephone & Active IVR Training
- Data Preparation Process
- Data Coding
- Data Submission
- Data Adjustment & Reporting
- Oversight
- Questions & Answers
|
Monday
January 28, 2008
1:30 PM – 5:30 PM EST
|
Introduction to HCAHPS
Webinar Training Session 2
(register for one)
|
Tuesday
January 29, 2008
8:30 AM – 12:30 PM EST
|
Tuesday
January 29, 2008
1:30 PM – 5:30 PM EST
|
HCAHPS Update Training
*Register for one half-day Webinar Training session only*
|
|
Session
|
Date
|
Agenda Items
|
HCAHPS Update Webinar
Training Session
(register for one)
|
Wednesday
January 30, 2008
9:00 AM – 12:30 PM EST
|
- Welcome & Overview
- Program Updates
- Participation & Program Requirements
- Sampling Protocol
- Survey Administration
- Data Coding & Preparation
- Data Submission
- Data Adjustment & Reporting
- Oversight
- Questions & Answers
|
Wednesday
January 30, 2008
1:30 PM – 5:00 PM EST
|
Thursday
January 31, 2008
9:00 AM – 12:30 PM EST
|
Thursday
January 31, 2008
1:30 PM – 5:00 PM EST
|
About the Survey
The HCAHPS survey can be seen as a core set of questions that may be combined with
a broader, customized set of hospital-specific items. The survey is meant to complement,
to the extent possible, not replace, the data hospitals currently collect to support
improvements in internal customer services and quality related activities.
The HCAHPS survey is composed of 18 items that encompass seven key topics: communication
with doctors, communication with nurses, responsiveness of hospital staff, cleanliness
and quietness of hospital environment, pain management, communication about medicines,
and discharge information. It also includes four screener questions and five demographic
items. The entire survey contains 27 questions.
There are four approved modes of administration for the HCAHPS survey: 1) Mail Only;
2) Telephone Only; 3) Mixed (mail followed by telephone); and, 4) Active Interactive
Voice Response (IVR). Results of the survey will be publicly reported on the Hospital
Compare website, which can be found at
http://www.hospitalcompare.hhs.gov/, or through a link on
http://www.medicare.gov/.
For More Information
To learn more about the HCAHPS survey, please visit the following websites:
To view the Program Requirements and/or register for training, please visit the
HCAHPS website:
To complete the Participation Form to be submitted by survey vendors and hospitals
that plan to administer their own HCAHPS survey, please visit the HCAHPS website:
To Provide Comments or Ask Questions