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FOLLOW-UP: July 5, 2017 HCAHPS Data Submission Deadline (06/14/2017)

July 5, 2017 is the data submission deadline for patients discharged in January, February, and March 2017 (1Q17). March 2017 Dry Run data must also be submitted by this date.

Please make sure to allow adequate time to submit data in case resubmissions are necessary. A successful submission to the QualityNet Secure Portal is defined as a file that has been accepted by the QualityNet Secure Portal, as indicated on the Data Submission Report. Be sure to check the HCAHPS Data Submission Reports (if your hospital uploaded data) or the HCAHPS Warehouse Feedback Reports (if your hospital has contracted with an approved survey vendor).

After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at qnetsupport@hcqis.org, or by telephone at 866.288.8912.

Should you encounter any data submission issues, be sure to open a ticket with the QualityNet Help Desk at qnetsupport@hcqis.org, or by telephone at 866.288.8912. In addition, please forward the QualityNet Help Desk Ticket/Incident number to the HCAHPS Project Team via the HCAHPS Technical Assistance email (hcahps@hcqis.org).

As a reminder, there will be an upcoming regular QualityNet maintenance weekend occurring on June 23, 24, and 25. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. Please visit the Technical Specifications page for further information.


Updated HCAHPS Quality Assurance Guidelines V12.0 Technical Corrections and Clarifications Document Available (06/05/2017)

Updated information on technical corrections to the HCAHPS Quality Assurance Guidelines V12.0 has been posted. Please click here to access the Quality Assurance page.


CMS Proposes New Pain Management Composite Measure for the HCAHPS Survey (06/01/2017)

In the Inpatient Prospective Payment System proposed rule, CMS has proposed to replace the three Pain Management items currently in the HCAHPS Survey (questions 12, 13 and 14) with three items that focus on communication about pain. If finalized, the new pain items will appear in all HCAHPS surveys for patients discharged January 1, 2018 and forward. CMS is currently accepting comments on the new Pain Management items. The final IPPS rule is slated for release on August 1, 2017.


FY 2018 IPPS Proposed Rule Has Been Published (05/08/2017)

The FY 2018 IPPS Proposed Rule was published on Friday, April 28, 2017. A PDF version is available at the following URL: https://federalregister.gov/d/2017-07800.


Hospital Compare Has Been Refreshed (04/26/2017)

The April 2017 Hospital Compare Refresh includes HCAHPS scores from July 2015 through June 2016 data collections.


Summary Analyses Page Tables Have Been Updated (04/26/2017)

The following tables have been added to the HCAHPS Web site Summary Analyses page:

  • April 2017 Summary of HCAHPS Survey Results Table
  • April 2017 HCAHPS Percentiles Table
  • April 2017 HCAHPS Patient-Level Correlations Table
  • April 2017 HCAHPS Hospital Characteristics Comparison Charts

The Star Ratings Distributions Have Been Updated (04/26/2017)

The following tables have been added to the HCAHPS Web site Star Ratings page:

  • April 2017 HCAHPS Stars Ratings Distributions
  • April 2017 HCAHPS Summary Star Distributions by US State

Mode Adjustment Table Has Been Posted (04/12/2017)

An updated Mode Adjustments of Top Box and Bottom Box Percentages (after PMA) table is now available. Please click here to access the Mode & Patient-Mix Adjustment page.


HCAHPS Quality Assurance Guidelines V12.0 Change Matrix: Updates and Emphasis Has Been Posted (04/07/2017)

The HCAHPS Quality Assurance Guidelines V12.0 Change Matrix: Updates and Emphasis is a reference tool that highlights the major changes from the HCAHPS Quality Assurance Guidelines V11.0 to V12.0. The reference tool is available on the Quality Assurance page.


Patient-Mix Coefficients for July 2017 HCAHPS Results Have Been Posted (04/06/2017)

The Patient-Mix Coefficients for the July 2017 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.


Star Ratings: July 2017 Technical Notes Have Been Posted (04/06/2017)

The Technical Notes for the July 2017 HCAHPS results are now available. The July 2017 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from April 6, 2017 through May 5, 2017), and will be Publicly Reported on Hospital Compare in July 2017. Please click here to access the HCAHPS Star Ratings page.


2017 QualityNet Maintenance and Downtime Schedule (12/19/2016)

The HCAHPS Project Team is alerting approved HCAHPS Survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.

Please see the Technical Specifications page for a schedule of upcoming regular QualityNet maintenance weekends.


CMS Finalizing Removal of the Pain Management Dimension from Hospital Value-Based Purchasing in FY 2018 (11/15/2016)

The CY 2017 OPPS Final Rule has been published and is now available on the Federal Register.

The Final Rule is available at the following URL: https://federalregister.gov/d/2016-26515

CMS is finalizing the removal of the Pain Management dimension from the scoring formula used in the Hospital Value-Based Purchasing Program (Hospital VBP), beginning with the FY 2018 payment adjustments. The Pain Management dimension is derived from Questions 12, 13 and 14 on the HCAHPS Survey.

Please note that the Pain Management questions will remain on the HCAHPS Survey and the Pain Management measure will continue to be publicly reported on Hospital Compare.

Please monitor the HCAHPS Web site for future announcements about the Pain Management measure.


25 Completed HCAHPS Surveys Required for Hospital HCAHPS Scores to be Publicly Reported on Hospital Compare (10/11/2016)

Beginning with the December 2016 Hospital Compare refresh, HCAHPS scores based on fewer than 25 completed surveys will no longer be publicly reported. From December forward, the Hospital Compare Web site will report “Not Applicable” and Footnote 5, “Results are not available for this reporting period,” for hospitals that have fewer than 25 completed HCAHPS Surveys. However, the Public Reporting Preview Report, which a hospital can access during the preview period, will continue to include the hospital’s HCAHPS scores and number of completed surveys.


HCAHPS Public Reporting Periods for October 2016 Through December 2018 Have Been Posted (09/14/2016)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through December 2018.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.