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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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Approved Vendors

HCAHPS
Approved Survey Vendors
as of August 31, 2012


The organizations listed below have met HCAHPS participation requirements and are approved to administer the HCAHPS Survey.

Organizations denoted with an asterisk (*) are conditionally approved to administer the HCAHPS Survey, pending acceptance of their Quality Assurance Plan and their participation in a Dry Run and/or successful submission of one quarter of hospital HCAHPS data to the data warehouse via My QualityNet.

Organizations denoted with a double asterisk (**) are no longer accepting client hospitals.

Alexandria Marketing Research Group, Inc.
Patrick Sells
212 1/2 West 5th Street, Suite 209
Joplin, MO 64801
Tel: 888-420-8884
psells@alexandriamarketing.com

Altarum Institute*
Tom Wilkinson
3520 Green Court Suite 300
Ann Arbor, MI 48105-1566
Tel: 734-302-4725
tom.wilkinson@altarum.org

Arbor Associates, Inc.
Donald Cohen
P.O. Box 692, 1349 US 131
Petoskey, MI 49770
Tel: 231-347-7775
doncohen@arbor-associates.com

Avatar International LLC
Steve Bachtel
1000 Primera Blvd Ste 3144
Lake Mary, FL 32746
Tel: 407-805-9506
sbachtel@avatar-intl.com

Beacon Technologies, Ltd.
Richard Heller
3958 Dundee Road
Northbrook, IL 60062
Tel: 847-513-6850
rheller@beacontouch.com

CAMC Institute
Mary Emmett
3200 MacCorkle Avenue, SE
Charleston, WV 25304
Tel: 304-388-9914
mary.emmett@camc.org

Catalyst Healthcare Research*
Sheila King
200 31st Avenue North Suite 200
Nashville, TN 37203
Tel: 615-297-6535
sheila.king@catalysthcr.com

Clearwater Research, Inc.*
Aubree Miller
1845 S Federal Way
Boise, ID 83705
Tel: 208-376-3376
amiller@clearwater-research.com

Communications for Research, Inc.
Jim Steber
PO Box BF 61 Highway 8 East
Steelville, MO 65565
Tel: 573-775-4550
jsteber@cfrinc.net

Conifer Patient Communications, LLC
Dorothy Rubio
140 Fountain Parkway Suite 500
St. Petersburg, FL 33716
Tel: 727-570-3612
dorothy.rubio@coniferhealth.com

CRG Medical InfoTool
Douglas Dotan
PO Box 2042
Bellaire, TX 77402
Tel: (713) 825-7900
ddotan@crgmedical.com

Custom Survey Solutions, Inc.*
Melissa Yuzeitis
PO Box 312 205 McLeod Street
Big Timber, MT 59011
Tel: 406-932-6565
melissa@customsurveys.biz

Data Recognition Corporation
Jack Fentress
13490 Bass Lake Road
Maple Grove, MN 55311
Tel: 763-509-3780
jfentress@datarecognitioncorp.com

DataStat, Inc *
Ellen Johnson
3975 Research Park Drive
Ann Arbor, MI 48108-2219
Tel: 734-994-0540
ejohnson@datastat.com

Deyta, LLC*
William Bassett
7400 New LaGrange Road Suite 200
Louisville, KY 40222
Tel: 206-910-0428
bbassett@deyta.com

Field Research Corporation
Kevin Kurilich
601 California Street, Suite 900
San Francisco, CA 94108
Tel: 415-392-5763
kevink@field.com

Fields Research, Inc.
Ken Fields
3814 WEST STREET SUITE 110
CINCINNATI, OH 45227-3743
Tel: 513-821-6266
KEN@FIELDSRESEARCH.COM

Gallup
David Witters
1001 Gallup Drive
Omaha, NE 68102
Tel: 402-938-6412
healthcare_cahps@gallup.com

HealthStream Research
Allison Bailey
209 10th Avenue South Suite 536
Nashville, TN 37203
Tel: 615-224-1550
allison.bailey@healthstream.com

Illinois Critical Access Hospital Network (ICAHN)*
Angie Charlet
245 Backbone Road E
Princeton, IL 61356-8652
Tel: 815-875-2999
acharlet@icahn.org

Informed Decisions, Inc.
Jim Theurer
PO Box 23384
Minneapolis, MN 55423-9840
Tel: 651-335-9498
jim@jtstrategy.com

Integrated Healthcare Strategies*
Kathryn Beabout
700 W 47th Street Suite 400
Kansas City, MO 64112
Tel: 816-795-1947
kathy.beabout@ihstrategies.com

Issues & Answers Network, Inc.*
Evgeny Dobrovolskiy
5151 BONNEY RD SUITE 100 Suite 100
Virginia Beach, VA 23462
Tel: 757-456-1100
edobrovolsky@issans.com

J. D. Power and Associates
Maria Khan
5435 Corporate Drive Ste. 300
Troy, MI 48098
Tel: 248-312-4190
Maria.khan@jdpa.com

JL Morgan & Associates, Inc.
Jeff Morgan
P.O. Box 360481
Birmingham, AL 35236
Tel: 205-408-8774
jefflmorgan@aol.com

KareMetrix LLC*
Cihan Behlivan
800 Aspen Circle
Little Canada, MN 55109
Tel: 612-354-8484
cihan@kareoutcomes.com

LSUS Institute for Human Services and Public Policy
Helen Wise
One University Place Bronson Hall 123
Shreveport, LA 71115
Tel: 318-797-5333
helen.wise@lsus.edu

Management and Technology Consultants, LLC*
Guy Swenson
7545 Rockville Road Suite 200
Indianapolis, IN 46214
Tel: 317-707-5003
hcahps@mtchealth.com

Minnesota Rural Health Cooperative
Lou Wischer
190 East 4th Street North P.O. Box 155
Cottonwood, MN 56229
Tel: 507-423-5300
lwischer@mrhc.net

Morley Companies, Inc.*
Dave Martin
One Morley Plaza
Saginaw, MI 48603
Tel: 989-497-1892
dave.martin@morleynet.com

National Research Corporation
Ruta Jaudegis
1245 Q Street
Lincoln, NE 68508
Tel: 402-475-2525
RJaudegis@NationalResearch.com

OutSource Services, Inc.*
Mitch Lynn
5007 Monroe Rd. Suite 200
Charlotte, NC 28205
Tel: 704-563-0113
Cahps_Team@OutSourceNC.com

Percy & Company Market Research*
Adrian Percy
7384 Highland Road, Suite G
Baton Rouge, LA 70808
Tel: 225-936-8416
a.percy@percyandcompany.com

Press Ganey Associates
Deirdre Mylod, PhD
404 Columbia Place
South Bend, IN 46601
Tel: 800-232-8032
dmylod@pressganey.com

Professional Research Consultants, Inc.
Jan Gnida
11326 P Street
Omaha, NE 68137
Tel: 800-742-3322
JGnida@PRConline.com

Quality Data Management, Inc.
Jeffrey Paliwoda
4015 East Royalton
Broadview Heights, OH 44147
Tel: 440-526-8633
jpaliwoda@qdmnet.com

Regenstrief Institute Inc.
Simon Mungai
1050 Wishard Blvd RG6
Indianapolis, IN 46202-2872
Tel: 317-630-2642
smungai@regenstrief.org

Research & Marketing Strategies, Inc.
Megan O'Donnell
15 East Genesse Street Suite 210
Baldwinsville, NY 13027
Tel: 315-635-9802
megano@RMSresults.com

Rural Comprehensive Care Network
Giselle Kruse
995 East Highway 33, Suite 2
Crete, NE 68333
Tel: 402-826-3737
gkruse@rccn.info

Rural Wisconsin Health Cooperative
Bonnie Laffey
880 Independence Ln, P.O. Box 490
Sauk City, WI 53583
Tel: 800-225-2531
blaffey@rwhc.com

Strategic Health, Inc.
Lisa Holmes
34 South 600 East
Salt Lake City, UT 84102
Tel: 801-521-5080
lisa@holmesco.com

Synovate, Inc. d/b/a Ipsos-Reid Public Affairs*
Raquel Ortiz
7600 Leesburg Pike, Ste. 110
Falls Church, VA 22043 , VA 22043
Tel: 312-526-4765
Raquel.Ortiz@ipsos.com

The Dallas Marketing Group Inc.
Michael Egan
12221 Merit Drive, Suite 850
Dallas, TX 75251
Tel: 972-991-3600
m.egan@The-DMG.com

The Jackson Group
Janette Jones
219 1st Avenue SW
Hickory, NC 28602
Tel: 828-328-8968
jjones@thejacksongroup.com

US Health Care Research Corporation*
Ryan Nelson
1319 Classen Drive
Oklahoma City, OK 73103
Tel: 405-689-0444
rnelson@wparesearch.com

Voyance (formerly CTQ Solutions)
Louise LaButis
500 East Main Street Suite 340
Branford, CT 06405
Tel: 877-208-7605
llabutis@voyancehealth.com