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Quality Assurance

Quality Assurance Guidelines

Quick links:
HCAHPS Quality Assurance Guidelines V5.0 (QAG V5.0) | HCAHPS Bulletin

HCAHPS Quality Assurance Guidelines V5.0

The HCAHPS Quality Assurance Guidelines V5.0 has been released. This manual has been revised from V4.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. Please use V5.0 going forward.

  • HCAHPS Quality Assurance Guidelines V5.0 (QAG V5.0)

  • Please click here to view or download the QAG V5.0.
  • Please click here to view or download the HCAHPS Quality Assurance Guidelines Summary of Updates and Emphasis V5.0.


HCAHPS Bulletin

HCAHPS Bulletins will be issued when the HCAHPS Project Team believes that clarification or correction is called for in key matters pertaining to data collection or submission. HCAHPS Bulletins may also be issued to announce important changes in survey administration, data submission, etc.

  • Please click here to view of download a copy of the 2009-01 HCAHPS Bulletin Revised - The use of HCAHPS in conjunction with other hospital inpatient surveys.

  • Please click here to view or download a copy of the 2009-01 HCAHPS Bulletin – The use of HCAHPS in conjunction with other hospital inpatient surveys.

  • Please click here to view or download a copy of the October 2008 HCAHPS Bulletin – Lag Time.



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