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Hospital Care Quality Information from the Consumer Perspective
   CAHPS® Hospital Survey
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Survey Instruments
The PDF versions of the survey instruments are now available in English, Spanish, Russian, Chinese, and Vietnamese.

Mail Survey Materials.

Click here to view or download the English survey materials.
Click here to view or download the Spanish survey materials.
Click here to view or download the Russian survey materials.
Click here to view or download the Chinese survey materials.
Click here to view or download the Vietnamese survey materials.


Telephone and Active IVR Scripts.

Click here to view English Telephone Script.
Click here to view Spanish Telephone Script.
Click here to view English Active Interactive Voice Response Script.



Note:  Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
To view PDF files, you must have the Adobe Acrobat Reader (minimum version 4, version 5 suggested).
If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.