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Hospital Care Quality Information from the Consumer Perspective
   CAHPS® Hospital Survey
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Training Materials

March 2013 Introduction to HCAHPS Training Materials

Please click here to view or download the agenda for the introduction to HCAHPS Training Session I.

Please click here to view or download the agenda for the introduction to HCAHPS Training Session II.

Please click here to view or download the slides for the introduction to HCAHPS Training Session I.

Please click here to view or download the slides for the introduction to HCAHPS Training Session II.

NOTE: To print multiple slides on one page (more than one slide per page):
Select Print
Print window will be displayed
From the drop down menu under "Page Scaling" select "Multiple pages per sheet"
Select "Pages per sheet" (2-16)
Click on "OK"


March 2013 HCAHPS Update Training Materials

Please click here to view or download the agenda for the Wednesday AM Self-admiistering Hospital HCAHPS Update Training session.

Please click here to view or download the agenda for the Wednesday PM Survey vendor and Multi-site HCAHPS Update Training session.

Please click here to view or download the agenda for the Thursday AM Self-admiistering Hospital HCAHPS Update Training session.

Please click here to view or download the slides for the HCAHPS Update Training session.

NOTE: To print multiple slides on one page (more than one slide per page):
Select Print
Print window will be displayed
From the drop down menu under "Page Scaling" select "Multiple pages per sheet"
Select "Pages per sheet" (2-16)
Click on "OK"

Note:  Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
To view PDF files, you must have the Adobe Acrobat Reader (minimum version 4, version 5 suggested).
If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.