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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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What's New

Participation Form Submission Deadline has Closed (03/26/2015)

The time period for submitting requests for consideration of approval to administer the HCAHPS Survey has closed.

URGENT: April 1, 2015 HCAHPS Data Submission Deadline (03/26/2015)

April 1, 2015 is the data submission deadline for patients discharged in October, November, and December 2014. December 2014 Dry Run data must also be submitted by this date.

A successful submission to the QualityNet Secure Portal is defined as a file that has been accepted by the QualityNet Secure Portal, as indicated on the Data Submission Report. After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at, or by telephone at 866.288.8912.

HCAHPS Quality Assurance Plan Revisions (03/11/2015)

Survey vendors, hospitals administering HCAHPS for multiple sites, and self-administering hospitals previously approved to administer the HCAHPS Survey are required to update their organization’s HCAHPS Quality Assurance Plan (QAP) on an annual basis to reflect internal process and procedure updates; including HCAHPS protocol updates as outlined in the HCAHPS Quality Assurance Guidelines V10.0. Updates to the QAP must be completed by April 10, 2015. An email notification confirming that the QAP updates have been completed must be sent to the Technical Assistance email address no later than April 10, 2015. The QAP should not be submitted unless specifically requested by the HCAHPS Project Team.

HCAHPS Survey Materials Submission (03/11/2015)

Survey vendors, hospitals administering HCAHPS for multiple sites, and self-administering hospitals approved to administer the HCAHPS Survey are required to submit all survey materials that will be used for July 1, 2015 patient discharges and forward to HCAHPS Technical Assistance by April 10, 2015, ( for review by the HCAHPS Project Team.

Survey materials include:

  • HCAHPS Mail Survey Packet, Telephone Interviewer Screen Shots and/or Scripts, IVR Screen Shots and/or Scripts

Be sure to send survey material samples for all of the language translations utilized by your organization.

Hard copies of the survey materials may be mailed to:

      HCAHPS Project Team
      C/O Health Services Advisory Group
      3133 East Camelback Road, Suite 100
      Phoenix, AZ 85016-4544

Agendas and Training Slides Posted for the March 2015 Introduction to HCAHPS and HCAHPS Update Training Sessions (02/25/2015)

The March 2015 Introduction to HCAHPS Training slides and agendas can now be found on the Training Materials page.

The March 2015 HCAHPS Update Training slides and agendas can now be found on the Training Materials page.

Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements) (02/25/2015)

To administer the HCAHPS Survey, organizations must meet all of the HCAHPS Minimum Business Requirements. A hospital self-administering the HCAHPS Survey must meet the Self-administering Hospital Minimum Survey Requirements, and an independent survey vendor or a hospital administering the HCAHPS Survey for multiple sites must meet the Survey Vendor Minimum Survey Requirements. In addition, subcontractors performing major HCAHPS Survey Administration functions (e.g., mail/telephone/IVR operations, XML file preparation) must also meet the HCAHPS Minimum Survey Requirements which pertain to that role. For more information regarding the HCAHPS Minimum Business Requirements, please click here or on the left-hand Quality Assurance navigation button.

HCAHPS Quality Assurance Guidelines V10.0 Now Available Online (02/25/2015)

The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V10.0. This manual has been revised from V9.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.

In addition, the HCAHPS Quality Assurance Guidelines V10.0 manual, on CD-ROM, is in the process of being distributed to each organizations’ contact person registered for the upcoming Introduction to HCAHPS and HCAHPS Update Training sessions.

March 2015 HCAHPS Training Registration is now Closed (02/20/2015)

Registration for 2015 HCAHPS Introduction and Update Training is now closed. If you have any questions regarding training registration, email the HCAHPS Project Team at

Official HCAHPS Survey Scores (02/20/2015)

Official HCAHPS Survey scores are published on the Hospital Compare Web site. CMS would like to emphasize that HCAHPS scores are designed and intended for use at the hospital level that is the comparison of hospitals to each other (designated by their CMS Certification Number). CMS does not review or endorse the use of HCAHPS scores for comparisons within hospitals, such as comparison of HCAHPS scores associated with a particular ward, floor, individual staff member, etc. to others. Such comparisons are unreliable unless large sample sizes are collected at the ward, floor, or individual staff member level.

HCAHPS Approved Survey Vendors Deadline for Obtaining Hospital Client(s) (01/09/2015)

As per the HCAHPS Quality Assurance Guidelines (QAG), V9.0: “If an HCAHPS Survey vendor does not have any contracted client hospitals for HCAHPS within two years (a consecutive 24 months) of the date it received approval to administer the HCAHPS Survey, then that survey vendor’s “Approved” status for HCAHPS Survey administration will be withdrawn” (Program Requirements Chapter, page 32).

If your organization is interested in once again requesting consideration for status as an approved HCAHPS Survey vendor, then your organization must take the following steps. (Note: prior approval as an HCAHPS Survey vendor does not assure future approval)

  • Meet the current HCAHPS Minimum Business Requirements (Program Requirement Chapter, pages 32-37)
  • Attend the Introduction to HCAHPS Survey Training sessions – Week of March 2-5, 2015
  • Submit an HCAHPS Participation Form to request consideration as an approved HCAHPS Survey vendor
  • Participate in an HCAHPS Participation Teleconference

Please be sure to continue to monitor the HCAHPS Web site for future training and participation announcements. If you have any questions or require additional assistance, please contact us at

Patient-Mix Coefficients for April 2015 Publicly Reported HCAHPS Results Have Been Posted (01/05/2015)

The Patient-Mix Coefficients for the April 2015 HCAHPS results are now available. Please click here. The April 2015 public reporting includes discharges from July 2013 to June 2014.

HCAHPS Public Reporting Periods for April 2015 Through December 2016 Have Been Posted (12/29/2014)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through December 2016.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and thus are subject to change.

Data Submission Deadlines for 2016 Have Been Posted (12/29/2014)

The HCAHPS data submission deadlines for 2016 are now available. Click on the Technical Specifications navigation button on the left side of this web page to view HCAHPS Data Submission Deadlines.

Note:   Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
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