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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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Executive Insight
What's New
Mode & Patient Mix Adjustment
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HCAHPS Star Ratings
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What's New

Follow up: January 7, 2015 HCAHPS Data Submission Deadline (12/18/2014)

January 7, 2015 is the data submission deadline for patients discharged in July, August, and September 2014. September 2014 Dry Run data must also be submitted by this date.

A successful submission to My QualityNet is defined as a file that has been accepted by My QualityNet, as indicated on the Data Submission Report. After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at, or by telephone at 866.288.8912.

Hospital Compare Has Been Refreshed (12/18/2014)

The December 2014 Hospital Compare Refresh includes HCAHPS scores from January 2013 through December 2013 data collection.

Summary Analyses Page Tables Have Been Updated (12/18/2014)

The following tables have been added to the HCAHPS Web site Summary Analyses Page:

  • December 2014 Summary of HCAHPS Survey Results Table
  • December 2014 HCAHPS Percentiles Table

HCAHPS 2015 Training Sessions (10/30/2014)

The 2015 HCAHPS Training Sessions will be scheduled for the week beginning March 2, 2015 (PLEASE NOTE DATES ON YOUR CALENDAR). More information regarding the training schedule and training materials will be posted on the HCAHPS Web site during January 2015.

Star Ratings: National Provider Call Audio and Presentation Slides now Available (10/22/2014)

To assist consumers in understanding the Star Ratings, the audio and presentation materials from the National Provider Call held on October 8, 2014, are now available. Click on the link below to access the audio and transcript portions of the National Provider Call regarding Star Ratings:

Mode Adjustment Table Posted (10/17/2014)

For your convenience, the Mode Adjustments of Top Box and Bottom Box Percentages (after PMA) table is now available.

Click here to view the Mode Adjustment HCAHPS table.

V.32 MS-DRG Codes Effective October 1, 2014 (10/15/2014)

CMS has adopted V.32 MS-DRG Codes effective October 1, 2014. Please click here for the Table of V.32 MS-DRG Codes and HCAHPS Service Line Categories.

HCAHPS Star Ratings added to HCAHPS On-Line: A new page has been added: HCAHPS Star Ratings Click on Left-hand maroon Navigation Button (09/16/2014)

Welcome to HCAHPS Star Ratings, a new feature on, the official HCAHPS Web site.

As part of a new initiative to add five-star quality ratings to its Compare Web sites, the Centers for Medicare & Medicaid Services (CMS) will add HCAHPS Star Ratings to the Hospital Compare Web site in April 2015. Star ratings will make it easier for consumers to use the information on the Compare Web sites and spotlight excellence in healthcare quality. Twelve HCAHPS Star Ratings will appear on Hospital Compare in April 2015: one for each of the 11 publicly reported HCAHPS measures, plus the new HCAHPS Summary Star Rating. HCAHPS Star Ratings will be the first star ratings to appear on Hospital Compare; star ratings for other measures are planned to follow.

HCAHPS Star Ratings are based on the same data that are used to create the HCAHPS measures publicly reported on the Hospital Compare Web site. The first public reporting of the HCAHPS Star Ratings in April 2015 will be based on patients discharged between July 1, 2013 and June 30, 2014. HCAHPS Star Ratings, including the Star Ratings level thresholds, will be recalculated for each public reporting.

Hospitals will be able to “preview” their HCAHPS Star Ratings for December 2014 in their December 2014 Preview Reports. Please note that the HCAHPS Star Ratings previewed in the December 2014 Preview Report will NOT be publicly reported.

To learn more about the HCAHPS Star Ratings, which will be published on the CMS Hospital Compare Web site in April 2015, please click here.

Patient-Mix Coefficients for December 2014 Publicly Reported HCAHPS Results Have Been Posted (09/12/2014)

The Patient-Mix Coefficients for the December 2014 HCAHPS results are now available. Please click here. The December 2014 public reporting includes discharges from January 2013 to December 2013.

Note:  Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
To view PDF files, you must have the Adobe Acrobat Reader (minimum version 4, version 5 suggested).
If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.