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Hospital Care Quality Information from the Consumer Perspective
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What's New

Hospital Compare Has Been Refreshed (07/27/2016)

The July 2016 Hospital Compare Refresh includes HCAHPS scores from October 2014 through September 2015 data collections.

Summary Analyses Page Tables Have Been Updated (07/27/2016)

The following tables have been added to the HCAHPS Web site Summary Analyses page:

  • July 2016 Summary of HCAHPS Survey Results Table
  • July 2016 HCAHPS Percentiles Table

The Star Ratings Distributions Have Been Updated (07/27/2016)

The following tables have been added to the HCAHPS Web site Star Ratings page:

  • July 2016 HCAHPS Stars Ratings Distributions
  • July 2016 HCAHPS Summary Star Distributions by US State

The October 2016 Public Report Preview Period Begins July 21, 2016 (07/21/2016)

The October 2016 Public Report Preview Reports are now available on the QualityNet Secure Portal to participating providers and Quality Improvement Organizations (QIOs). The Preview Reports will be available from July 21, 2016 through August 19, 2016. (To access the report, you must be registered as a QualityNet Secure Portal user and have been assigned the QIO Clinical Data Warehouse Feedback Report role). The data that appear in the Preview Reports will be reported on Hospital Compare, the Centers for Medicare & Medicaid Services Web site for Medicare beneficiaries and the general public, in October 2016.

Patient-Mix Coefficients for October 2016 HCAHPS Results Have Been Posted (07/21/2016)

The Patient-Mix Coefficients for the October 2016 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.

Star Ratings: October 2016 Technical Notes Have Been Posted (07/21/2016)

The Technical Notes for the October 2016 HCAHPS results are now available. The October 2016 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from July 21, 2016 through August 19, 2016), and will be Publicly Reported on Hospital Compare in October 2016. Please click here to access the HCAHPS Star Ratings page.

CMS Proposes Removal of the Pain Management Dimension from Hospital Value-Based Purchasing in FY 2018 (07/06/2016)

In the recently published CY 2017 OPPS/ASC Proposed rule, CMS has proposed to remove the Pain Management dimension from the scoring formula used in the Hospital Value-Based Purchasing Program (Hospital VBP), beginning with the FY 2018 payment adjustments. The Pain Management dimension is derived from Questions 12, 13 and 14 on the HCAHPS Survey.

Please note that the Pain Management questions will remain on the HCAHPS Survey and the Pain Management measure will continue to be publicly reported on Hospital Compare.

Please monitor the HCAHPS Web site for future announcements about the Pain Management measure.

HCAHPS XML File Specifications V3.8 Have Been Posted (06/29/2016)

The HCAHPS XML File Specifications Version 3.8 have been added to the HCAHPS Web site Technical Specifications Page. The HCAHPS Technical File Specifications V3.8 are to be used starting with July 1, 2016 patient discharges.

REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations (06/13/2016)

The HCAHPS Project Team would like to remind approved HCAHPS Survey vendors and self-administering hospitals that all survey administration activities must be conducted in accordance with Telephone Consumer Protection Act (TCPA) regulations. Predictive or auto dialers are permitted as long as they are compliant with Federal Trade Commission (FTC) and Federal Communications Commission (FCC) regulations as promulgated under the TCPA. Cell phone numbers in the sample must be identified so that systems with auto dialers do not call cell phone numbers. Survey vendors may identify cell phone numbers through an external database and hospitals may identify cell phone numbers upon patient admission.

HCAHPS Public Reporting Periods for July 2016 Through December 2017 Have Been Posted (05/06/2016)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through December 2017.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.

FY 2017 IPPS Proposed Rule Has Been Published (05/05/2016)

The FY 2017 IPPS Proposed Rule was published on Wednesday, April 27, 2016. A PDF version is available at the following URL: