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What's New

URGENT: July 1, 2015 HCAHPS Data Submission Deadline (06/22/2015)

July 1, 2015 is the data submission deadline for patients discharged in January, February, and March 2015. March 2015 Dry Run data must also be submitted by this date.

A successful submission to the QualityNet Secure Portal is defined as a file that has been accepted by the QualityNet Secure Portal, as indicated on the Data Submission Report. After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at, or by telephone at 866.288.8912.

The HCAHPS Fact Sheet Has Been Revised (06/02/2015)

The HCAHPS Fact Sheet has been revised and is posted to the Facts Page. The update includes the addition of a hospital’s Total Performance Score (TPS) percentage of payment for FY 2016. A link has also been added for information on domain and weight scoring. Click here to access the Facts Page.

FY 2016 IPPS Proposed Rule now on Display (04/27/2015)

The FY 2016 IPPS Proposed Rule is on display. The proposed rule is scheduled to be published on April 30, 2015.

A PDF version is available at the following URL:

HCAHPS Quality Assurance Guidelines V10.0 Survey Materials now Posted (04/07/2015)

The HCAHPS mail survey materials, including telephone and IVR scripts are now available. Please click here to access the Survey Instruments Page.

Patient-Mix Coefficients for July 2015 HCAHPS Results Have Been Posted (04/03/2015)

The Patient-Mix Coefficients for the July 2015 HCAHPS results are now available. Please click here.

HCAHPS Quality Assurance Guidelines V10.0 Now Available Online (02/25/2015)

The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V10.0. This manual has been revised from V9.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.

In addition, the HCAHPS Quality Assurance Guidelines V10.0 manual, on CD-ROM, is in the process of being distributed to each organizations’ contact person registered for the upcoming Introduction to HCAHPS and HCAHPS Update Training sessions.

Official HCAHPS Survey Scores (02/20/2015)

Official HCAHPS Survey scores are published on the Hospital Compare Web site. CMS would like to emphasize that HCAHPS scores are designed and intended for use at the hospital level that is the comparison of hospitals to each other (designated by their CMS Certification Number). CMS does not review or endorse the use of HCAHPS scores for comparisons within hospitals, such as comparison of HCAHPS scores associated with a particular ward, floor, individual staff member, etc. to others. Such comparisons are unreliable unless large sample sizes are collected at the ward, floor, or individual staff member level.