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What's New

FY 2017 IPPS Proposed Rule Now on Display (04/25/2016)

The FY 2017 IPPS Proposed Rule is on display. The proposed rule is scheduled to be published on April 27, 2016.

A PDF version is available at the following URL: https://federalregister.gov/a/2016-09120


The April 2016 Hospital Compare Refresh Has Been Delayed (04/20/2016)

CMS has announced that the April 2016 Hospital Compare refresh has been delayed until May 4, 2016 in order to give more time for hospitals and other stakeholders to become more familiar with the new Overall Hospital Quality Star Ratings methodology.


Submission of HCAHPS Administrative Data (03/31/2016)

The HCAHPS Project Team would like to remind hospitals and survey vendors that hospitals are required to provide, in a timely manner, all patient administrative data required for the HCAHPS Survey, including service line and patient age; see FY 2014 IPPS Final Rule (Federal Register/Vol. 78, No. 160/Monday, August 19, 2013/Rules and Regulations, Section. 412.140). These data are required for Patient-Mix Adjustment. Failure to provide this information is considered a deviation from HCAHPS data collection protocols.


Contacting QualityNet HelpDesk Regarding HCAHPS Data Submission Issues (03/31/2016)

When contacting the QualityNet HelpDesk about issues related to HCAHPS data submission, the HCAHPS Project Team requests that the survey vendor or hospital copy the HCAHPS Project Team on these communications. Please “cc” HCAHPS Technical Assistance hcahps@hcqis.org on data submission related emails sent to the QualityNet HelpDesk. Also be sure to provide HCAHPS Technical Assistance with any ticket number assigned by the QualityNet HelpDesk. In addition, if you contact the QualityNet HelpDesk via telephone, please send a follow-up email to the HCAHPS Technical Assistance as documentation of telephone conversation with QualityNet, and please include the ticket number.


Participation Form Submission Deadline has Closed (03/24/2016)

The time period for submitting requests for consideration of approval to administer the HCAHPS Survey has closed.


Commentary on the HCAHPS Survey and Opioid Misuse (03/21/2016)

A commentary on the proper use of the HCAHPS Survey and its alleged association with opioid misuse was published recently, “Measurement of the Patient Experience Clarifying Facts, Myths, and Approaches.” This article can be accessed via the following link.

http://jama.jamanetwork.com/article.aspx?articleid=2503222


QualityNet Maintenance and Downtime Schedule (03/10/2016)

The HCAHPS Project Team is alerting approved HCAHPS survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.

Please see below for the schedule of upcoming regular QualityNet maintenance weekends.
  • March 11, 12, 13
  • March 16 – 21 (Extended System Maintenance Period)
  • April 29, 30 and May 1
  • May 20, 21, 22
  • June 24, 25, 26
  • July 15, 16, 17
  • August 19, 20, 21
  • September 16, 17, 18
  • October 21, 22, 23
  • November 18, 19, 20
  • December 16, 17, 18


FY 2018 HCAHPS Hospital VBP Performance Standards Table (02/29/2016)

New to the HCAHPS and Hospital VBP page, the HCAHPS Hospital VBP Performance Standards are published annually by CMS in the Final IPPS Rule. HCAHPS Performance Standards for each Fiscal Year are calculated from the Baseline Period and used in the assignment of Total HCAHPS HVBP Points in the Performance Period. Click here to view the HCAHPS and Hospital VBP Page.


2016 HCAHPS Survey Materials Now Available (02/29/2016)

The 2016 HCAHPS Survey Materials are now available on the Survey Instruments page.


Agendas and Training Slides Posted for the March 2016 Introduction to HCAHPS and HCAHPS Update Training Sessions (02/23/2016)

The March 2016 Introduction to HCAHPS Training slides and agendas are available on the Training Materials page.

The March 2016 HCAHPS Update Training slides and agendas are available on the Training Materials page.


HCAHPS Quality Assurance Guidelines V11.0 Now Available Online (02/23/2016)

The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V11.0. This manual has been revised from V10.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.

In addition, the HCAHPS Quality Assurance Guidelines V11.0 manual, on CD-ROM, is in the process of being distributed to each organization’s contact person registered for the upcoming Introduction to HCAHPS or HCAHPS Update Training sessions.


Data Submission Deadlines for 2017 Have Been Posted (02/17/2016)

The HCAHPS data submission deadlines for 2017 are now available. Click on the Technical Specifications navigation button on the left side of this web page to view HCAHPS Data Submission Deadlines.


CMS Presentation on the HCAHPS Survey and Opioid Misuse (02/12/2016)

On Tuesday, January 26, 2016, the Centers for Medicare & Medicaid Services (CMS) offered a presentation on “The HCAHPS Survey, Pain Management, and Opioid Misuse: The CMS Perspective.” This presentation provided a review of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey methodology and addressed stakeholder concerns about pain management and misuse of prescription opioids. To view this presentation please visit http://go.cms.gov/ClarifyingFactsMythsAboutHCAHPS.