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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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What's New

FY 2016 IPPS Proposed Rule now on Display (04/27/2015)

The FY 2016 IPPS Proposed Rule is on display. The proposed rule is scheduled to be published on April 30, 2015.

A PDF version is available at the following URL:

Hospital Compare Has Been Refreshed (04/16/2015)

The April 2015 Hospital Compare Refresh includes HCAHPS scores from July 2013 through June 2014 data collections.

HCAHPS Summary Star Ratings Go Live (04/16/2015)

HCAHPS Star Ratings were added to the Hospital Compare Web site in April 2015. This is the first time that star ratings have been used on this Web site. Click here to access the Star Ratings Page.

Summary Analyses Page Tables Have Been Updated (04/16/2015)

The following tables have been added to the HCAHPS Web site Summary Analyses Page:

  • April 2015 Summary of HCAHPS Survey Results Table
  • April 2015 HCAHPS Percentiles Table
  • April 2015 HCAHPS Patient-Level Correlations Table
  • April 2015 HCAHPS Hospital Characteristics Comparison Charts

Updated: HCAHPS Fact Sheet Has Been Posted (04/16/2015)

The HCAHPS Fact Sheet has been revised and is posted to the Facts Page. Click here to access the Facts Page.

Updated: HCAHPS Bibliography Citation (04/16/2015)

A recently published article has been added to the HCAHPS Bibliography listing. The updated HCAHPS Bibliography Citation can be accessed from the Home Page.

HCAHPS Quality Assurance Guidelines V10.0 Survey Materials now Posted (04/07/2015)

The HCAHPS mail survey materials, including telephone and IVR scripts are now available. Please click here to access the Survey Instruments Page.

Patient-Mix Coefficients for July 2015 HCAHPS Results Have Been Posted (04/03/2015)

The Patient-Mix Coefficients for the July 2015 HCAHPS results are now available. Please click here.

Participation Form Submission Deadline has Closed (03/26/2015)

The time period for submitting requests for consideration of approval to administer the HCAHPS Survey has closed.

HCAHPS Quality Assurance Guidelines V10.0 Now Available Online (02/25/2015)

The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V10.0. This manual has been revised from V9.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.

In addition, the HCAHPS Quality Assurance Guidelines V10.0 manual, on CD-ROM, is in the process of being distributed to each organizations’ contact person registered for the upcoming Introduction to HCAHPS and HCAHPS Update Training sessions.

Official HCAHPS Survey Scores (02/20/2015)

Official HCAHPS Survey scores are published on the Hospital Compare Web site. CMS would like to emphasize that HCAHPS scores are designed and intended for use at the hospital level that is the comparison of hospitals to each other (designated by their CMS Certification Number). CMS does not review or endorse the use of HCAHPS scores for comparisons within hospitals, such as comparison of HCAHPS scores associated with a particular ward, floor, individual staff member, etc. to others. Such comparisons are unreliable unless large sample sizes are collected at the ward, floor, or individual staff member level.