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What's New

HCAHPS March 2016 Training Registration Now Open (01/29/2016)

The Centers for Medicare & Medicaid Services (CMS) will offer Introduction to HCAHPS and HCAHPS Update Training sessions the week of February 29, 2016. These training sessions are intended for hospitals that self-administer the HCAHPS Survey, hospitals that administer HCAHPS for multiple sites (multi-sites), and survey vendors that participate in HCAHPS, as well as other interested individuals and organizations.

Introduction to HCAHPS Training is designed for hospitals that intend to self-administer the HCAHPS Survey and organizations that are interested in applying to become approved HCAHPS Survey vendors, as well as a training/refresher course for new staff members at organizations that are currently approved to administer the HCAHPS Survey. Introduction to HCAHPS Training is offered only once this year. Participation in the Introduction to HCAHPS Training is required and will be offered on March 1, 2016.

Please note: Organizations requesting consideration for approval to administer the HCAHPS Survey must meet all of the “HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements).” These requirements are available on the HCAHPS Web site.

HCAHPS Update Training is required for all hospitals, multi-sites and survey vendors approved to administer the HCAHPS Survey. HCAHPS Update Training for survey vendors and multi-sites is offered only once: March 2, 2016. HCAHPS Update Training for self-administering hospitals is offered only once: March 3, 2016.

CMS requires that subcontractors who are responsible for major functions of HCAHPS Survey administration (e.g., mail/telephone/IVR operations) attend HCAHPS Training. Survey vendors (and/or hospitals, if applicable) must ensure that their subcontractors participate in the appropriate HCAHPS Training, Introduction and/or Update.

All HCAHPS Training Sessions will be conducted via webinar. There is no fee for either Introduction or Update training. Training materials for the 2016 HCAHPS Training sessions, as well as the newly revised HCAHPS Quality Assurance Guidelines V11.0, will be posted on the HCAHPS Web site (www.hcahpsonline.org) in late February 2016. Please note that the HCAHPS Quality Assurance Guidelines V11.0 will be made available on the HCAHPS Web site, and will not be provided in hard copy.

Please click here to register for the 2016 HCAHPS Training Sessions.


Please see the schedule below for training session dates and times:

[All times listed are Eastern Standard Time (EST)]

Training Registration will close by 5:00 PM COB EST on Thursday, February 18, 2016



Tuesday
March 1, 2016
Wednesday
March 2, 2016
Thursday
March 3, 2016
Introduction to
HCAHPS Training


12:00 PM to
5:00 PM EST
HCAHPS Update
Training



For Survey Vendors
and
Multi-Sites Only

1:00 PM to
3:30 PM EST
HCAHPS Update
Training



For Self-Administering
Hospitals Only

1:00 PM to
3:30 PM EST

The agenda for Introduction to HCAHPS Training includes:

Background of the HCAHPS Survey
Participation & Program Requirements
Sampling Protocol
Survey Administration
Data Coding & Preparation
HCAHPS Data Submission via the QualityNet Secure Portal
Data Quality Checks
Data Adjustment & Public Reporting
Exceptions Request & Discrepancy Report
Oversight Activities
Questions & Answers

The agenda for HCAHPS Update Training includes:

Welcome & Overview
Program Updates
Updates to HCAHPS Quality Assurance Guidelines (QAG) V11.0
HCAHPS Data Resources & Tools
More HCAHPS Mythbusting: Sorting Facts from Fiction
Questions & Answers

Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements) (01/29/2016)

To administer the HCAHPS Survey, organizations must meet all of the HCAHPS Minimum Business Requirements. A hospital self-administering the HCAHPS Survey must meet the Self-administering Hospital Minimum Survey Requirements, and an independent survey vendor or a hospital administering the HCAHPS Survey for multiple sites must meet the Survey Vendor Minimum Survey Requirements. In addition, subcontractors performing major HCAHPS Survey Administration functions (e.g., mail/telephone/IVR operations, XML file preparation) must also meet the HCAHPS Minimum Survey Requirements which pertain to that role. For more information regarding the HCAHPS Minimum Business Requirements, please click here or on the left-hand Quality Assurance navigation button.


CMS to Conduct a Presentation on the HCAHPS Survey and Opioid Misuse (01/19/2016)

On Tuesday, January 26, 2016 at 2:00 PM (ET), the Centers for Medicare & Medicaid Services (CMS) will be offering a presentation on “The HCAHPS Survey, Pain Management, and Opioid Misuse: The CMS Perspective.”

This presentation will provide a review of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey methodology and addresses stakeholder concerns about pain management and misuse of prescription opioids. For more details please visit www.qualityreportingcenter.com/events/.


The April 2016 Public Report Preview Period Begins January 16, 2016 (01/12/2016)

The April 2016 Public Report Preview Reports are now available on the QualityNet Secure Portal to participating providers and Quality Improvement Organizations (QIOs). The Preview Reports will be available from January 16, 2016 to February 14, 2016. (To access the report, you must be registered as a QualityNet Secure Portal user and have been assigned the QIO Clinical Data Warehouse Feedback Report role). The data that appear in the Preview Reports will be reported on Hospital Compare, the Centers for Medicare & Medicaid Services Web site for Medicare beneficiaries and the general public, in April 2016.


Patient-Mix Coefficients for April 2016 HCAHPS Results Have Been Posted (01/12/2016)

The Patient-Mix Coefficients for the April 2016 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.


Star Ratings: April 2016 Technical Notes Have Been Posted (01/12/2016)

The Technical Notes for the April 2016 HCAHPS results are now available. The April 2016 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from January 16, 2016 through February 14, 2016), and will be Publicly Reported on Hospital Compare in April 2016. Please click here to access the HCAHPS Star Ratings page.


ALERT: HCQIS Scheduled QualityNet Maintenance (12/21/2015)

An extended system maintenance of QualityNet will occur from March 16, 2016 at 8:00 p.m. Eastern Time (ET) to March 21, 2016 at 11:59 p.m. ET. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.


Translated HCAHPS Copyright Statements Available (12/21/2015)

The copyright statement included in the HCAHPS Survey is being revised as follows to incorporate new language about the care transition items:

“Questions 1-22 and 26-32 are part of the HCAHPS Survey and are works of the U.S. Government. These HCAHPS questions are in the public domain and therefore are NOT subject to U.S. copyright laws. The three Care Transitions Measure® questions (Questions 23-25) are copyright of Eric A. Coleman, MD, MPH, all rights reserved.”

Please be aware that this update will be included in the HCAHPS Quality Assurance Guidelines (QAG) V11.0, anticipated to be available in early March 2016; however, survey vendors and self-administering hospitals may begin to revise the copyright statement in their HCAHPS Survey materials prior to the publication of QAG V11.0.

Translations for each approved language are available on the Survey Instruments page.


HCAHPS Summary Star Ratings Distribution for the December 2015 Public Report Period Has Been Updated (12/10/2015)

The following tables have been added to the HCAHPS Web site HCAHPS Star Ratings Page:

  • December 2015 HCAHPS Summary Star Rating
  • December 2015 Distribution of HCAHPS Summary Star Ratings by US State

Summary Analyses Page Tables Have Been Updated (12/10/2015)

The following tables have been added to the HCAHPS Web site Summary Analyses Page:

  • December 2015 Summary of HCAHPS Survey Results Table
  • December 2015 HCAHPS Percentiles Table

Crosswalk of HCAHPS Service Line Categories and V.31 APR-DRG Codes (11/03/2015)

A table has been added to the Technical Specifications Page. The crosswalk for HCAHPS Service Line Categories and V.31 APR-DRG Codes is now available. Please click here, or click on the Technical Specifications navigation button, to access this resource.


V.33 MS-DRG Codes Effective October 1, 2015 (10/08/2015)

CMS has adopted V.33 MS-DRG Codes effective October 1, 2015. Please click here for the Table of V.33 MS-DRG Codes and HCAHPS Service Line Categories.


FY 2016 IPPS Final Rule Has Been Published (08/17/2015)

The FY 2016 IPPS Final Rule, establishing the Hospital Inpatient Prospective Payment Systems (IPPS), is now available on the Federal Register.

The Final Rule and related tables are available at the following URL:
http://www.federalregister.gov/a/2015-19049