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Hospital Care Quality Information from the Consumer Perspective
  CAHPS® Hospital Survey
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What's New

HCAHPS Approved Survey Vendors Deadline for Obtaining Hospital Client(s) (01/09/2015)

As per the HCAHPS Quality Assurance Guidelines (QAG), V9.0: “If an HCAHPS Survey vendor does not have any contracted client hospitals for HCAHPS within two years (a consecutive 24 months) of the date it received approval to administer the HCAHPS Survey, then that survey vendor’s “Approved” status for HCAHPS Survey administration will be withdrawn” (Program Requirements Chapter, page 32).

If your organization is interested in once again requesting consideration for status as an approved HCAHPS Survey vendor, then your organization must take the following steps. (Note: prior approval as an HCAHPS Survey vendor does not assure future approval)

  • Meet the current HCAHPS Minimum Business Requirements (Program Requirement Chapter, pages 32-37)
  • Attend the Introduction to HCAHPS Survey Training sessions – Week of March 2-5, 2015
  • Submit an HCAHPS Participation Form to request consideration as an approved HCAHPS Survey vendor
  • Participate in an HCAHPS Participation Teleconference

Please be sure to continue to monitor the HCAHPS Web site for future training and participation announcements. If you have any questions or require additional assistance, please contact us at

Patient-Mix Coefficients for April 2015 Publicly Reported HCAHPS Results Have Been Posted (01/05/2015)

The Patient-Mix Coefficients for the April 2015 HCAHPS results are now available. Please click here. The April 2015 public reporting includes discharges from July 2013 to June 2014.

Star Ratings Technical Notes Have Been Updated for April 2015 Public Reporting (01/05/2015)

Click on the left-hand maroon navigation button to access the April 2015 Star Ratings Technical Assistance Notes.

The December 2014 Public Report Preview Period begins December 31, 2014 (01/05/2015)

The December 2014 Public Report Preview Reports are now available on the QualityNet Secure Portal to participating providers and Quality Improvement Organizations (QIOs). The Preview Reports will be available from December 31, 2014 through January 29, 2015. (To access the report, you must be registered as a QualityNet user and have been assigned the QIO Clinical Data Warehouse Feedback Report role). The data that appear in the Preview Reports will be reported on Hospital Compare, the Centers for Medicare & Medicaid Services Web site for Medicare beneficiaries and the general public, in April 2015.

HCAHPS Public Reporting Periods for April 2015 Through December 2016 Have Been Posted (12/29/2014)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through December 2016.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and thus are subject to change.

Data Submission Deadlines for 2016 Have Been Posted (12/29/2014)

The HCAHPS data submission deadlines for 2016 are now available. Click on the Technical Specifications navigation button on the left side of this web page to view HCAHPS Data Submission Deadlines.

Hospital Compare Has Been Refreshed (12/18/2014)

The December 2014 Hospital Compare Refresh includes HCAHPS scores from January 2013 through December 2013 data collection.

Summary Analyses Page Tables Have Been Updated (12/18/2014)

The following tables have been added to the HCAHPS Web site Summary Analyses Page:

  • December 2014 Summary of HCAHPS Survey Results Table
  • December 2014 HCAHPS Percentiles Table

HCAHPS 2015 Training Sessions (10/30/2014)

The 2015 HCAHPS Training Sessions will be scheduled for the week beginning March 2, 2015 (PLEASE NOTE DATES ON YOUR CALENDAR). More information regarding the training schedule and training materials will be posted on the HCAHPS Web site during January 2015.

Star Ratings: National Provider Call Audio and Presentation Slides now Available (10/22/2014)

To assist consumers in understanding the Star Ratings, the audio and presentation materials from the National Provider Call held on October 8, 2014, are now available. Click on the link below to access the audio and transcript portions of the National Provider Call regarding Star Ratings:

Note:  Some of the files on this page are available only in Adobe Acrobat - Portable Document Format (PDF).
To view PDF files, you must have the Adobe Acrobat Reader (minimum version 4, version 5 suggested).
If you do not already have the Acrobat Reader installed, please go to Adobe's Acrobat download page now.