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What's New

URGENT: July 6, 2016 HCAHPS Data Submission Deadline (06/29/2016)

July 6, 2016 is the data submission deadline for patients discharged in January, February, and March 2016 (1Q16). March 2016 Dry Run data must also be submitted by this date.

Please make sure to allow adequate time to submit data in case resubmissions are necessary. A successful submission to the QualityNet Secure Portal is defined as a file that has been accepted by the QualityNet Secure Portal, as indicated on the Data Submission Report. Be sure to check the HCAHPS Data Submission Reports (if your hospital uploaded data) or the HCAHPS Warehouse Feedback Reports (if your hospital has contracted with an approved survey vendor).

After you have uploaded your files, you should receive an email confirmation within twenty-four hours with a batch number indicating that your batch has been processed. If you do not receive this email, please contact the QualityNet Help Desk at, or by telephone at 866.288.8912.

HCAHPS XML File Specifications V3.8 Have Been Posted (06/29/2016)

The HCAHPS XML File Specifications Version 3.8 have been added to the HCAHPS Web site Technical Specifications Page. The HCAHPS Technical File Specifications V3.8 are to be used starting with July 1, 2016 patient discharges.

REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations (06/13/2016)

The HCAHPS Project Team would like to remind approved HCAHPS Survey vendors and self-administering hospitals that all survey administration activities must be conducted in accordance with Telephone Consumer Protection Act (TCPA) regulations. Predictive or auto dialers are permitted as long as they are compliant with Federal Trade Commission (FTC) and Federal Communications Commission (FCC) regulations as promulgated under the TCPA. Cell phone numbers in the sample must be identified so that systems with auto dialers do not call cell phone numbers. Survey vendors may identify cell phone numbers through an external database and hospitals may identify cell phone numbers upon patient admission.

HCAHPS Public Reporting Periods for July 2016 Through December 2017 Have Been Posted (05/06/2016)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through December 2017.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.

Patient-Mix Coefficients for July 2016 HCAHPS Results Have Been Posted (05/06/2016)

The Patient-Mix Coefficients for the July 2016 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.

Star Ratings: July 2016 Technical Notes Have Been Posted (05/06/2016)

The Technical Notes for the July 2016 HCAHPS results are now available. The July 2016 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from May 6, 2016 through June 4, 2016), and will be Publicly Reported on Hospital Compare in July 2016. Please click here to access the HCAHPS Star Ratings page.

Hospital Compare Has Been Refreshed (05/05/2016)

The April/May 2016 Hospital Compare Refresh includes HCAHPS scores from July 2014 through June 2015 data collections.

Summary Analyses Page Tables Have Been Updated (05/05/2016)

The following tables have been added to the HCAHPS Web site Summary Analyses page:

  • April/May 2016 Summary of HCAHPS Survey Results Table
  • April/May 2016 HCAHPS Percentiles Table
  • April/May 2016 HCAHPS Patient-Level Correlations Table
  • April/May 2016 HCAHPS Hospital Characteristics Comparison Charts

The Star Ratings Distributions Have Been Updated (05/05/2016)

A new HCAHPS Stars Ratings Distributions table, which combines the Summary Star Histograms with the Measures Histograms into one document, has been added to the HCAHPS Star Ratings page. This new table includes the HCAHPS Summary Star Ratings Distributions table that was previously reported as a separate table. In addition, the following table has been added to the HCAHPS Web site Star Ratings page:

  • April/May 2016 HCAHPS Summary Star Distributions by US State

FY 2017 IPPS Proposed Rule Has Been Published (05/05/2016)

The FY 2017 IPPS Proposed Rule was published on Wednesday, April 27, 2016. A PDF version is available at the following URL:

Submission of HCAHPS Administrative Data (03/31/2016)

The HCAHPS Project Team would like to remind hospitals and survey vendors that hospitals are required to provide, in a timely manner, all patient administrative data required for the HCAHPS Survey, including service line and patient age; see FY 2014 IPPS Final Rule (Federal Register/Vol. 78, No. 160/Monday, August 19, 2013/Rules and Regulations, Section. 412.140). These data are required for Patient-Mix Adjustment. Failure to provide this information is considered a deviation from HCAHPS data collection protocols.

Contacting QualityNet HelpDesk Regarding HCAHPS Data Submission Issues (03/31/2016)

When contacting the QualityNet HelpDesk about issues related to HCAHPS data submission, the HCAHPS Project Team requests that the survey vendor or hospital copy the HCAHPS Project Team on these communications. Please “cc” HCAHPS Technical Assistance on data submission related emails sent to the QualityNet HelpDesk. Also be sure to provide HCAHPS Technical Assistance with any ticket number assigned by the QualityNet HelpDesk. In addition, if you contact the QualityNet HelpDesk via telephone, please send a follow-up email to the HCAHPS Technical Assistance as documentation of telephone conversation with QualityNet, and please include the ticket number.

Commentary on the HCAHPS Survey and Opioid Misuse (03/21/2016)

A commentary on the proper use of the HCAHPS Survey and its alleged association with opioid misuse was published recently, “Measurement of the Patient Experience Clarifying Facts, Myths, and Approaches.” This article can be accessed via the following link.

QualityNet Maintenance and Downtime Schedule (03/10/2016)

The HCAHPS Project Team is alerting approved HCAHPS Survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.

Please see below for the schedule of upcoming regular QualityNet maintenance weekends.
  • July 15, 16, 17
  • August 19, 20, 21
  • September 16, 17, 18
  • October 21, 22, 23
  • November 18, 19, 20
  • December 16, 17, 18