Background Color
Hospital Care Quality Information from the Consumer Perspective
  CAHPS┬« Hospital Survey
Background Color
Executive Insight
What's New
Mode & Patient Mix Adjustment
Summary Analyses
HCAHPS Star Ratings
HCAHPS and Hospital VBP
Exception Request & Discrepancy Report
Approved Vendor List
Quality Assurance
Training Materials
Technical Specifications
Survey Instruments
Contact Us/Links
HCAHPS Sitemap
What's New

The July 2016 Public Report Preview Period Begins May 6, 2016 (05/06/2016)

The July 2016 Public Report Preview Reports are now available on the QualityNet Secure Portal to participating providers and Quality Improvement Organizations (QIOs). The Preview Reports will be available from May 6, 2016 through June 4, 2016. (To access the report, you must be registered as a QualityNet Secure Portal user and have been assigned the QIO Clinical Data Warehouse Feedback Report role). The data that appear in the Preview Reports will be reported on Hospital Compare, the Centers for Medicare & Medicaid Services Web site for Medicare beneficiaries and the general public, in July 2016.

HCAHPS Public Reporting Periods for July 2016 Through December 2017 Have Been Posted (05/06/2016)

Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through December 2017.

Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.

Patient-Mix Coefficients for July 2016 HCAHPS Results Have Been Posted (05/06/2016)

The Patient-Mix Coefficients for the July 2016 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.

Star Ratings: July 2016 Technical Notes Have Been Posted (05/06/2016)

The Technical Notes for the July 2016 HCAHPS results are now available. The July 2016 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from May 6, 2016 through June 4, 2016), and will be Publicly Reported on Hospital Compare in July 2016. Please click here to access the HCAHPS Star Ratings page.

Hospital Compare Has Been Refreshed (05/05/2016)

The April/May 2016 Hospital Compare Refresh includes HCAHPS scores from July 2014 through June 2015 data collections.

Summary Analyses Page Tables Have Been Updated (05/05/2016)

The following tables have been added to the HCAHPS Web site Summary Analyses page:

  • April/May 2016 Summary of HCAHPS Survey Results Table
  • April/May 2016 HCAHPS Percentiles Table
  • April/May 2016 HCAHPS Patient-Level Correlations Table
  • April/May 2016 HCAHPS Hospital Characteristics Comparison Charts

The Star Ratings Distributions Have Been Updated (05/05/2016)

A new HCAHPS Stars Ratings Distributions table, which combines the Summary Star Histograms with the Measures Histograms into one document, has been added to the HCAHPS Star Ratings page. This new table includes the HCAHPS Summary Star Ratings Distributions table that was previously reported as a separate table. In addition, the following table has been added to the HCAHPS Web site Star Ratings page:

  • April/May 2016 HCAHPS Summary Star Distributions by US State

FY 2017 IPPS Proposed Rule Has Been Published (05/05/2016)

The FY 2017 IPPS Proposed Rule was published on Wednesday, April 27, 2016. A PDF version is available at the following URL:

Submission of HCAHPS Administrative Data (03/31/2016)

The HCAHPS Project Team would like to remind hospitals and survey vendors that hospitals are required to provide, in a timely manner, all patient administrative data required for the HCAHPS Survey, including service line and patient age; see FY 2014 IPPS Final Rule (Federal Register/Vol. 78, No. 160/Monday, August 19, 2013/Rules and Regulations, Section. 412.140). These data are required for Patient-Mix Adjustment. Failure to provide this information is considered a deviation from HCAHPS data collection protocols.

Contacting QualityNet HelpDesk Regarding HCAHPS Data Submission Issues (03/31/2016)

When contacting the QualityNet HelpDesk about issues related to HCAHPS data submission, the HCAHPS Project Team requests that the survey vendor or hospital copy the HCAHPS Project Team on these communications. Please “cc” HCAHPS Technical Assistance on data submission related emails sent to the QualityNet HelpDesk. Also be sure to provide HCAHPS Technical Assistance with any ticket number assigned by the QualityNet HelpDesk. In addition, if you contact the QualityNet HelpDesk via telephone, please send a follow-up email to the HCAHPS Technical Assistance as documentation of telephone conversation with QualityNet, and please include the ticket number.

Commentary on the HCAHPS Survey and Opioid Misuse (03/21/2016)

A commentary on the proper use of the HCAHPS Survey and its alleged association with opioid misuse was published recently, “Measurement of the Patient Experience Clarifying Facts, Myths, and Approaches.” This article can be accessed via the following link.

QualityNet Maintenance and Downtime Schedule (03/10/2016)

The HCAHPS Project Team is alerting approved HCAHPS survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.

Please see below for the schedule of upcoming regular QualityNet maintenance weekends.
  • May 20, 21, 22
  • June 24, 25, 26
  • July 15, 16, 17
  • August 19, 20, 21
  • September 16, 17, 18
  • October 21, 22, 23
  • November 18, 19, 20
  • December 16, 17, 18