HCAHPS Minimum Business Requirements to Administer the HCAHPS Survey To administer the HCAHPS Survey, organizations must meet all of the HCAHPS Minimum Business Requirements: Survey vendors and subcontractor(s) if applicable, must meet all of the Survey Vendor Minimum Business...
https://hcahpsonline.org/en/hcahps-minimum-business-requirements/Exception Request Process: The Exception Request process is designed to allow for as much flexibility as possible, while still maintaining the integrity of the data for standardized public reporting. Survey vendors/Hospitals proposing a variation from the standard HCAHPS protocol must request an...
https://hcahpsonline.org/en/exceptions-request/Care Compare Has Been Refreshed (05/13/2026) The April 2026 Care Compare Refresh includes HCAHPS scores from July 2024 through June 2025 data collections. Summary Analyses Page Tables Have Been Updated (05/13/2026) The following tables have been added to the HCAHPS Website Summary Analyses...
https://hcahpsonline.org/en/whats-new/Quick Links: HCAHPS Star Ratings Technical Notes | HCAHPS Stars Ratings Distributions | HCAHPS Summary Star Ratings Distributions | HCAHPS Summary Star Distributions by US State | National Provider Call Audio and Presentation Materials | FAQs HCAHPS Star Ratings Technical Notes As part of the...
https://hcahpsonline.org/en/hcahps-star-ratings/HCAHPS Approved Survey Vendors as of April 28, 2026 The organizations listed...
https://hcahpsonline.org/en/approved-vendor-list/Quick links: Successfully Transitioning to the New Communication About Pain Items in the HCAHPS Survey HCAHPS Podcast Now Available – Successfully Transitioning to the New Communication About Pain Items on the HCAHPS Survey (11/16/2017) The HCAHPS podcast is specifically targeted for HCAHPS...
https://hcahpsonline.org/en/podcasts/previous-podcasts-archive/Corrected versions (Mail Only, Telephone Only, Active IVR Mode) of the Spanish survey are now posted on www.HCAHPSonline.org. These versions replace those posted in August 2017.
https://hcahpsonline.org/en/facts_faqs/Quick links: HCAHPS Quality Assurance Guidelines V19.0 (QAG V19.0) Addendum | HCAHPS FINAL Quality Assurance Guidelines V19.0 Summary of Changes | REMINDER: Survey Administration Activities Must Comply with Telephone Consumer Protection Act (TCPA) Regulations HCAHPS Quality Assurance Guidelines...
https://hcahpsonline.org/en/quality-assurance/